Gift Certificates - Frequently Asked QuestionsWhere can I use my Gallery One Gift Certificate?
You may use your certificate on line, by phone or in person by using the Gift Certificate Key shown on your certificate.
When ordering a Gift Certificate online, you can subscribe the recipient to our weekly emails.
Gift Certificates are mailed by USPS first class from Gallery One within 24 hours of your order. Please allow 4-7 days for delivery (adding an extra day or two during the holidays).
Emailed Gift Certificates are sent within 24 hours of your order. If a bounce back occurs, we will contact you immediately to verify the email address.
To check your balance, log on or create your account at www.galleryone.com, add something to the cart, and put your Gift Certificate Key in the space provided in Step 2 of the order process.
Any leftover balance can be applied to your next order using the same Gift Certificate Key.
Gallery One Gift Certificates have a five year expiration date from the date of purchase.
We will replace an unused Gift Certificate if you have the Gift Certificate Key OR can provide the name of the purchaser and the intended recipient. Please call 1.800.621.1141 to report your missing certificate.
Simple answer - yes!
Give us a call at 1.800.621.1141 and we'll resend your Gift Certificate email.
To be certain a Gift Certificate has been received, please check with the recipient. Most emailed Gift Certificates are delivered successfully within 24 hours of your order. However, as with all email, a number of factors could prevent a card from being delivered to a recipient's in-box. A full in-box, an invalid email address or a spam filter can prevent a certificate from reaching its intended recipient. If we are notified that a Gift Certificate has not been delivered, we will issue a new one.
Your certificate is activated when you receive it. No need to call - just enjoy!
No. Gift Certificates are not refundable or redeemable for cash.
Yes, of course. Please call Gallery One at 800.621.1141 and we'll assist you.